Have You Experienced These Common Sky Box Problems?

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Are you having issues with your Sky box? When your Sky TV system works well it will deliver you with high quality television programming, but if it doesn’t then you have some trouble shooting to do. You will need to take some time and figure out the issue, so that you can get back to enjoying your favourite television shows.


Here are a few of the common problems that happen with a Sky Box and how you can solve them:

Not Receiving a Satellite Signal

One of the most common reasons for this to happen is bad weather – which of course you cannot do much about. However, if the weather is pleasant outside your problem could be for other reasons – such as a problem with the signal strength, a loose connection in the digital box, incorrect settings on your sky box or a lack of memory in the recorder. Check these issues to see if they are what is causing the problem. Make sure that the sky dish is correctly aligned too.

A Message that Reads “There is a Technical Fault”

This usually indicates that the software in your Sky digital box is not up to date. To make the update you can unplug your digital box and then turn it on again after 30 seconds. It should automatically update itself.

Freeze Frames

If you have a problem with freeze frames when you are watching television you should try to reset the digital box or update the software. If this doesn’t work, there is most likely a problem with the alignment of the Sky dish – perhaps it was installed in your home incorrectly. Contact sky and ask if they can send a technician and have it checked out.

An important point to remember is that if your Sky digital box has inadequate ventilation it can lead to overheating and technical faults – so make sure that you do not place anything on top of your digital box.

The Picture is “Snowy”

If you are seeing noise or “snow” on the screen (and you are not watching a documentary about Siberia) then your UHF channel might be suffering interference from a weak Freeview digital transmission. This will cause poor picture quality and “snow”. To fix this you can try re-tuning your Sky Box to fix the problem, or disconnecting the “Aerial In” coaxial cable lead to the back of your Sky Box and see if this improves the Sky TV picture. If you find that this is the problem, you can remove the signal booster if it is possible and add in anaerial amplifier low noise masthead so that you can fit a high gain digital aerial on the roof.

These are just a few of the common sky box issues that you might face when using this television service. When you have a sky TV phone number you will be able to contact the company directly and get help with any issue you might have.