Unless you’ve been living under a rock the past couple of years, you’ll have heard about the birth, rise and implementation of AI; also known as artificial intelligence. This latest technology is set to change the world forever, and is, in fact, already being implemented in businesses and workplaces around the world.
Not convinced? There are so many areas of business where AI has already been introduced, sometimes in the cleverest ways, you won’t have even thought about, which is exactly what we’re focusing on today! Let’s jump into the three clever workplace applications of AI.
#1 – Better Customer Service
How much money does it cost to have an operator manning your website’s live chats and answering emails? How much would it cost to have this service running 24/hours of the day, seven days a week, for years to come, especially when you need multiple people once you’re hitting the figures?
However, on the other hand, how much would it cost to invest in one AI system to handle all communications in this area and then let that run at no extra cost? With higher availability rates, you’re giving your customers a better experience and ultimately improving the success rates for your business.
#2 – Hiring and Recruitment
The HR department is one of the latest places AI has been introduced into the workplace, and so far, the results have been amazing. Some recruiters will have to deal with hundreds of applications, cover letters and resumes per vacancy, which of course is extremely tedious and laborious.
However, feed your AI all the applications to read through in a second or two, along with a keyword to look for and remove any resumes or applications that don’t fit the criteria and suddenly your job becomes a whole lot easier, more effective and more accurate; making it far more likely you’ll find the right person for the job.
#3 – Lead, Sales and Customer Service Management
The sales department of any business, both local and global, have continuously been trying to discover ways to streamline and optimize the way they operate in order to boost sales, make more money, increase customer loyalty, and provide them with the best possible experience.
A lot of the sales process means looking through data you have while looking for patterns and areas of improvement where you can identify a target market and pinpoint your efforts towards them.
However, a trained AI, such as an advanced sales automation CRM for sales teams, can identify as many patterns in data in a second than a human being can in a year; and more effectively, making it far more likely they’re going to find effective patterns in which to provide customers with an even more optimized experience.
Summary
As you can see, there are plenty of diverse applications that AI can have in the workplace, yet this is only scratching the surface at what’s available. If you’re looking to solve a problem or automate something in your business; it could be well worth researching into what AI has to offer.